Emeritus Transforming Internal Operations with ToolJet

“The ability to create custom internal tools is a game-changer for us. ToolJet is our organization's key to enabling efficient internal operations and building to scale and transforming from start-up to established enterprise.”

Megan McCafferty

Head of Product - Internal Systems

50%

Improvement in deliverables

40%

Reduction in development cost

600+

Hours saved

Table of contents

About

Problem

Solution

Result

About

Establishing itself as a notable contender in the edtech space, Emeritus, committed to teaching skills of the future to individuals, companies and governments worldwide. Since 2015, this billion dollar company has upskilled over 500,000 learners in 80 countries. The company experienced major operational setbacks due to disconnected systems and inefficient internal interfaces. With 1000 + employees and a tech team comprising over 50 developers, Emeritus struggled with bottlenecks in productivity and scalability. Teaming up with ToolJet, the company successfully addressed these issues and was able to elevate user experience and improve internal operations.

Problem

Emeritus dealt with various issues that impacted their efficiency. The internal interfaces of the platform used for enrolment lacked operational efficiency. This made a suboptimal admin experience for internal users, mainly non-technical teams. The disconnected internal systems led to data silos and information gaps between teams, thereby decreasing efficiency. Existing development methods needed substantial resources, and the costs associated with developing these tools were also high. This shortfall affected productivity and increased salary overheads, impacting Emeritus’ potential to expand and respond swiftly to market needs.

Solution

With Tooljet in the picture, the employees of Emeritus with less technical knowledge could learn quickly through the user-friendly interface. This enabled them to develop applications at a much faster pace. The company could also easily integrate existing data sources such as BigQuery, Salesforce, Canvas, and ZenDesk. Tooljet also provided granular user access controls based on roles or groups, allowing secure handling of sensitive information. Tooljet provided reliable solutions that contributed to less dependency on engineering resources for internal tools cost-effectively and lower deployment time. With an exceptional customer support team ToolJet was able to find an economical and efficient fix, utilising the resources optimally.

Result

ToolJet was carried out in a phased approach at Emeritus. The implementation ensured a smooth transition and effective/practical integration. The initial step was to develop a proof of concept (POC) application for the course delivery team. The POC created was able to showcase ToolJet's capabilities and user experience and gather essential feedback. Addressing the security concerns was also a priority. This concern was resolved by manually managing user access and limiting Personally Identifiable Information (PII) exposure in the POC.
A key driver for internal efficiency, scalability, and a smooth transition, Tooljet has impressed both developers and businesses and proved to be an essential component of growth.

The deployment of ToolJet resulted in several key improvements:

Reduced development time by 50% and minimised engineering resources for backend interfaces to products.
Improved efficiency by 40% for course delivery teams, who work across multiple systems to manage the participant experience.
Develop and improve the internal interface of the enterprise enrollment platform.
Reducing errors by 30% and creating efficiency for scale.